FAQ

No, we do not (think we should? Email us at info@papertrails.club).

No, we do not.

No we are only online based (for now!)

After confirmation of order and dispatch, delivery of shipments usually takes between 3-4 business days. (Subject to change during peak and seasonal times)

No unfortunately, we currently only ship within KSA. We're aiming to ship to other countries in the future.

You will receive an email confirmation from us with an order number and tracking information shortly after you place your order on the website.

We kindly ask you to check your spam and junk folder first. If you still haven't received an email from us, kindly reach out to customer support: support@papertrails.club.

Yes but only up to an hour after order is submitted.

Depends on what is the request. We can reduce or increase product quantities. But exchanging a product with another is not applicable. If you're unsure kindly contact customer support at support@papertrails.club

You may only receive a Returnless Refund, Limited Refund, or other form of suitable compensation if you meet our Return Policy criteria. For more information, please take a look at our Return Policy.

We strive to provide the most ideal customer service and we do apologize for the inconvenience of not having the book you ordered. This will be dealt with through a case by case basis, and only if you meet our Return Policy criteria.

We do not do custom or personalized orders. However if you do think there are titles that we are missing in our bookstore, please feel free to email us your book recommendations at info@papertrails.club. We're always on the lookout for new exciting titles!

We're always looking for fellow book lovers to join the team. Email us at career@papertrails.club to inquire about our available positions.

Yes we do! Please email us at career@papertrails.club.